Website chat
Answers questions from your own pages, documents and product data, with a link to the source.
A chatbot that actually answers the question
Most chatbots frustrate people because they only know a script. Ours read your real content — and hand over to a human the moment they should.
2–4 weeks Typical time to launch
24/7 Cover without adding headcount
Handover To a person whenever it matters
Capabilities
What this covers
WhatsApp and SMS
Meet customers where they already are, on the official WhatsApp Business platform.
Slack and Teams
Internal bots that answer staff questions about policies, processes and systems.
Human handover
Clean escalation to your team, with the full conversation attached so nobody repeats themselves.
Lead capture and booking
Qualify enquiries, collect details and book appointments straight into your calendar.
Reporting
See what people actually ask, and where the bot fails, so you can fix the gaps.
Deliverables
What you get at the end
Built so your team can run and extend it without us. That is what a good handover looks like.
- Live chatbot on your chosen channels
- Trained on your content, with citations
- Handover rules agreed with your team
- Conversation analytics dashboard
- Admin access to update answers yourself
Typical technology
Chosen per project against what you already run and what your team knows — never out of habit.
- Claude
- OpenAI
- WhatsApp Business API
- Twilio
- Slack
- Teams
- pgvector
How we choose technology
Ways to start
How to get started
Start small. A fixed-price first step gives both sides real information before anyone commits a build budget.
Starter
Website chatbot trained on your existing content, with human handover. Live in a fortnight.
Multi-channel
WhatsApp, Teams or Slack added, connected to your booking or CRM system.
Ongoing
We review real conversations each month and close the gaps we find.
How is this different from the chatbot tools we can buy?
Off-the-shelf tools work well for simple FAQs. Building is worth it when the bot needs to reach your own systems — checking a real order, booking a real slot, or reading documents a generic tool cannot see. If a product off the shelf would do the job, we will tell you to buy it.
What if it gives a customer the wrong answer?
We restrict it to your approved content, show sources, and set it to hand over rather than guess when it is unsure. You can also block topics entirely.
Can we update the answers ourselves?
Yes. Update the underlying documents or pages and the chatbot follows. No developer needed for content changes.
What does it cost to run?
Model usage is billed by volume, so the monthly figure follows how much the assistant is actually used. We project it from your real traffic before launch and set hard spending limits, so it cannot surprise you.
Also relevant
Services that usually pair with this
LLM Development Custom applications built on large language models, tested before they go live. Explore AI Automation Automate the repetitive work your team does by hand every day. Explore Custom Software & Web Apps Web applications and internal tools built around how your business actually works. Explore
Talk to us about chatbot integration
Describe what you are trying to achieve. You will speak to someone who does this work every week, and get a straight answer on fit, cost and timing.
We reply to every enquiry within one working day.